Return and Cancellation Policy

Not Completely Satisfied With Your Order?

We want you to be happy with your purchase and appreciate any feedback that can help us improve our products and service.

If you are not satisfied with your order, you may return it within 14 days after receiving it, provided that the product has not been used. If your item arrived damaged or defective, you can instead contact us and provide a clear photo showing the issue.

Once we have reviewed and approved the photo, we will determine the appropriate solution. In many cases, we are able to resolve the issue without requiring a return. When a refund is approved, we aim to return the amount to your account within five working days after receiving the returned order or after our customer service team has approved the photographic evidence.

Please note: Beauty products and products purchased during a sale, promotion, or other discounted offer are not eligible for return.

Returns by Mail

You have up to 14 days from the date you receive your order to request an exchange for another size or color, or to request a refund. Returns can be shipped through a parcel center near you.

1. Contact Us

Before returning your order, please email us at info@noverden.com to request the correct return address.

We work with multiple distribution centers, so the appropriate return location may vary. Based on your order and the reason for your return, we will determine which distribution center your package should be sent to.

2. Include Your Delivery Information

Please pack the product securely, preferably using its original packaging, and include a note containing your order number.

You are responsible for arranging and sending the return shipment. We therefore strongly recommend requesting a tracking code from DHL when sending your parcel back.

After shipping your return, please contact us at info@noverden.com and let us know whether you would like to receive a refund or exchange the product for another size or color.

Important: Our headquarters are located in China. When returning an item, please be aware that your package must be sent to our supplier, which is located in Asia.

3. Send Your Return

Take your securely packaged return to your nearest parcel center, post office, or package store and ship it to the return address provided by us.

As soon as your return has arrived at our warehouse, we will arrange the requested size or color exchange as quickly as possible. If you have requested a refund, we will process it accordingly.

Order Cancellations

If you would like to cancel your order, please contact us immediately at info@noverden.com.

Orders cancelled within 24 hours of purchase can be refunded unconditionally. If more than 24 hours have passed, the order can no longer be cancelled in this way. In that case, you must wait until the items have been delivered and return them to us as soon as possible after receiving them.

Return Shipping Costs

All shipping costs associated with returning a product are the responsibility of the customer and are non-refundable.

If a refund is issued for your purchase, applicable shipping costs will be deducted from the refunded amount.

The delivery time for an exchanged product may vary depending on your location.

For your protection, we always recommend using a trackable shipping service or purchasing shipping insurance when returning your order.